At FRÍO UK Ltd we want you to have a great experience every time you shop with us. Occasionally though, it may be necessary to return items for exchange etc, so here below is our returns policy.

We accept the return of items only if they are in their original condition without being activated or used and still in their original packaging. If you return goods, as detailed, within 30 days, we will issue a full refund for the price you paid for the item.

Defective Items
You can always return items if they are defective, please contact us first to discuss before returning as very often problems can be rectified over the phone.

Please note: we only accept the return of items that have been opened if they prove to be defective. Please see below "To Return an Item" for details of how to return defective items to us

To Return an Item
To return a defective product, please provide a full description of the fault and return the defective item in its original packaging with instructions and send the package to the address below:

FRÍO UK LTD

P.O. Box 10
Haverfordwest
Pembrokeshire
SA62 5YG
United Kingdom

For your protection we recommend that you use a Recorded Delivery service.

This returns policy does not affect your statutory rights.