All orders are dispatched by Royal Mail.

Orders are not processed or dispatched on weekends or public or bank holidays.

At the checkout point of the order process, you have various Royal Mail delivery options:

• First class mail: allow 1-3 working days.
• Recorded Signed For ™ (First class). Requires a signature; allow 1-3 working days.
• Special Delivery™ Next Day: a tracked special delivery service requiring a signature. Order before 2pm for next day delivery.
• International orders are sent by International Signed For Service (a worldwide service; tracked*guaranteed delivery service requiring a signature). A tracking number will be advised by e-mail.

International orders: we ask that customers provide a secure and full delivery address including a post code/zip code.

Note: once the package arrives in the destination country, Royal Mail hands the package to the in-country postal delivery service. A signature is required so please ensure that someone will be available at the delivery address to sign for the package.

Note: overseas tracking* is only available for orders despatched to Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Ireland, Finland, France, Germany, Gibralta, Hong Kong, Hungary, Japan, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Sweden, Switzerland and USA.

FRIO UK Ltd cannot be held responsible for orders lost or delayed by Royal Mail.