Privacy Policy 2017-07-04T18:19:30+00:00

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process the order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • e-mail address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy,please e-mail us.

Cookie Policy

FRIO uses cookies in order to improve your user experience by enabling us to ‘remember’ you for the duration of your visit (using something called a ‘session cookie’) or for repeat visits (using a ‘persistant cookie’). If our website didn’t use cookies, we would think you were a new visitor every time you visited the site and we wouldn’t remember what items you’d placed in your basket as you travel from page to page.

What is a cookie?

Cookies are tiny text files stored on your computer when you visit certain web pages. At FRIO we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. Cookies can’t harm your computer. At FRIO we don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of using our site.

We don’t store sensitive information such as your name or address either. If you’d prefer to restrict, block or delete cookies from FRIO or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. Please note that if you wish to share a product on a 3rd party website (such as Facebook, Twitter etc) you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

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