Coronavirus update

As a manufacturer and supplier of medical products, the health and safety of our customers, staff, and visitors has always been the highest priority for FRIO.

Throughout our operations, from manufacturing facilities to our offices, packing and shipment, hygiene remains at the highest level at all times. Additionally, we are following all government, WHO and public health guidelines for personal and building hygiene and sanitation at our premises, to ensure your health and safety at all times.

In our manufacturing and shipping facilities, staff have received the latest training in correct personal hygiene in line with government and Public Health England advice to ensure that our products are not contaminated with coronavirus.

This reassurance also extends to our shipping partners. We send all our products to customers by Royal Mail, who have officially confirmed that in line with advice from Public Health England (PHE) that people receiving parcels are not at risk of contracting the coronavirus.

In addition, although the virus can remain active and contagious in the human body for weeks, it can only live on surfaces for a few hours. According to The Centers for Disease Control and Prevention (CDC) as with all viruses, the coronavirus cannot live long outside the body and only has a lifespan in a range of hours. Accordingly, the FRIO products you receive are immediately safe to use.

As a long-established business, we have business contingency procedures in place to ensure that the manufacturing and delivery times of your order will remain unaffected by the coronavirus epidemic.

Signing for and receiving products

As part of their coronavirus measures, Royal Mail postmen and women are no longer handing over hand-held devices to customers for signing and are instead and logging the name of the person accepting the item.

For items that do not fit in a letterbox, or where customers are are self-isolating, postmen and women will knock on the door and stand aside whilst customers retrieve the item.

For customers unable to come to the door, postmen and women will issue a ‘Something for You’ card, advising on ways to retrieve your item.

This could include a family member or friend collecting the item on your behalf from a Customer Service Point, by showing an official form of ID.

For the latest information on Royal Mail Coronavirus policy please visit:

https://www.royalmail.com/coronavirus